How To Fix The ‘QuickBooks Has Stopped Working’ Issue?

Every business owner is well aware of QuickBooks, which is an accounting software helping in organizing the complex information in a much simpler way. Although the software is made to bring order to complexities, at times, the software may malfunction. It is because, there may be a software update that you have failed to install, and this can cause issues like QuickBooks windows 10 error. QuickBooks Windows 10 error is a very commonly occurring issue in the software.


There are several reasons why the user is seeing the ‘QuickBooks has stopped working’ error. Here are some of them.

The features that come incorporated into QuickBooks Enterprise Solutions tool:

Corruption on the hard drive.

Sales and Customers

Damaged Windows operating system

Damaged program files or QuickBooks Desktop installation.

Damaged or missing the QBWUSER.INI file.

These are the reasons why you are getting the error message. You can resolve the issue by choosing one of the below solutions.

Solution 1: Reboot and Temporarily Disable your Anti-virus Program

Reboot the computer.

Open your QuickBooks Desktop.

These steps can fix the issue if it is not arising due to any major reason. If the error still persists, try disabling the anti-virus. Contact an IT professional or the anti-virus’ help documentation to know how to disable the anti-virus program.

Solution 2: Use the QBInstall Tool (QuickBooks Install Diagnostic Tool)

Download the QuickBooks Install DiagnosticTool.

Save the file to the local Desktop when prompted.

Run QBInstall Tool after closing any open programs.

It may take up to 20 minutes for the completion of this solution. However, it completely depends on the computer’s performance and the internet speed. Make sure to restart the computer after running the QBInstall Tool to ensure that all the components are properly updated.

Solution 3: Rename the QBWUSER.ini file

Rename the QBWUSER.ini file.

Renaming the QBWUSER.INI file deletes the whole list of the previously opened company files. So, you have to re-open your company files manually. Here are the steps to open files manually.

Access the folder where QBWUSER.ini is saved.

Location: \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]

Click on “Rename” after right-clicking the QBWUSER.ini.

Add .old at the end of the file name.

Rename the EntitlementDataStore.ecml file.

Open a sample company file if the program opens after renaming either EntitlementDataStore.ecml or QBWUSER.ini.

You have to open the file after copying it to a different folder if the sample file is accessible but the company file is not. IF you are able to access the company file from a different location then there is a possibility that the problem is occurring due to the folder permission or the damaged folder.

The company file is most likely to being damaged if you are still unable to sign into the file. In such events, restore the earlier backup of the file.

If the QuickBooks is not starting or you cannot access the sample company file, the QuickBooks installation might be damaged.

Solution 4: Create a new Windows Admin User

Create a new user account in Windows by following the steps offered by Windows.

Solution 5: Reinstall using Clean Install

Uninstall QuickBooks via Programs and Features and reinstall it. The problem might be resolved.

QuickBooks has stopped working issues arise to users who installed the Anniversary Update of Windows 10. If you are dealing with the same issue, consider contacting QuickBooks customer. You can also follow the below steps to resolve this issue yourself.

Go to Control Panel and select Windows Firewall.

Select ‘Advanced Settings’ followed by ‘Outbound Rules.’

Select ‘New Rule’ button, choose the ‘Program’ checkbox and select click on ‘Next.’

Click on ‘This Program Path’ checkbox and copy the location of QuickBooks.

Select ‘Block the connection’ and check Private, Public and Domain.

Rename it and click on Finish.

These steps will resolve the issue. If you are still facing problems with the QuickBooks, try contacting QuickBooks support.